Frequently Asked Questions
Product and Brand Questions
1. What is Maison Avine?
Maison Avine is a French
luxury cosmetics brand inspired by the elegance of Versailles courts and
centuries of French beauty traditions. We craft premium skincare that blends
natural ingredients with modern science, delivering radiant results through
refined, sustainable products. Our name, evoking vitality, reflects our
commitment to timeless beauty and ethical craftsmanship.
2. Are Maison Avine products vegan?
Yes, our products are
vegan, crafted without animal-derived ingredients to align with ethical beauty
standards. Certified by ECOCERT, they meet rigorous criteria for natural and
organic cosmetics. Check individual product pages for any exceptions.
3. Are Maison Avine products cruelty-free?
All Maison Avine products
are cruelty-free, adhering to global regulations against animal testing. We
partner with suppliers who share our ethical standards, ensuring every product
reflects our commitment to compassionate beauty.
4. Are Maison Avine products suitable for all skin types?
Our skincare is
formulated to suit a wide range of skin types, including normal, dry, oily, and
sensitive. Using gentle, natural ingredients, our products nourish and balance
the skin. Review product descriptions for specific guidance or contact our team
for personalized advice.
5. What ingredients are used in Maison Avine products?
Our products feature
natural ingredients inspired by French traditions, such as lavender and seaweed
extracts, free from parabens, sulfates, and synthetic fragrances. Blending
heritage botanicals with advanced technology, we ensure efficacy and elegance.
Full ingredient lists are available on our website.
6. What certifications do Maison Avine products carry?
Our products are
certified by ECOCERT, ensuring compliance with organic and natural standards,
including vegan and cruelty-free practices. They also meet FDA regulations for
US sales, guaranteeing safety and quality for global customers.
7. Why choose Maison Avine for skincare?
Maison Avine embodies
French elegance, inspired by Versailles’ timeless beauty rituals. Our vegan,
cruelty-free products deliver exceptional results through luxurious textures
and natural ingredients. Choosing Maison Avine means embracing a refined
skincare ritual that blends heritage with modern innovation.
8. How do I choose the right products for my skin?
Our website provides
detailed product descriptions to match your skincare needs, whether for
hydration, anti-aging, or radiance. For tailored recommendations, contact our
skincare experts via email or live chat to create a routine that enhances your
natural beauty.
Administrative and Compliance Questions
1. Where does Maison Avine ship?
We ship worldwide,
including the US, EU, Canada, Australia, and select Asian markets, bringing
French-inspired luxury to a global audience. Visit our shipping page at
checkout for a full list of supported countries and delivery times.
2. How much does shipping cost?
Shipping costs vary by
destination and method, starting at €5 for European orders and €10 for
international orders. Free shipping applies to orders over €100. Exact costs
are shown at checkout for transparency.
3. How long does it take to receive my order?
Orders are processed
within 2-3 business days. Standard shipping takes 3-7 business days in Europe
and 5-10 business days internationally. Express options are available, and a
tracking number is provided upon shipment.
4. What is your return policy?
We offer a 30-day return
policy for unopened products in original packaging. Customers cover return
shipping costs, and refunds are processed within 7-10 business days upon
receipt. Contact us via email or live chat to initiate a return.
5. Can I change or cancel my order?
If your order hasn’t
shipped, we can modify or cancel it. Contact our customer service team within
24 hours via email at support@maisonavine.com or live chat to ensure we can
accommodate your request.
6. How do I track my order?
You’ll receive a
confirmation email with a tracking number and link upon shipment. Track your
package via your Maison Avine account or our shipping partner’s website for
real-time updates.
7. Do you offer international shipping?
Yes, we ship
internationally to destinations like the US, Canada, Australia, and the EU.
Customs duties or taxes may apply, which are the customer’s responsibility.
Check our shipping page for details.
8. How can I contact customer service?
Reach us via email at
support@maisonavine.com or live chat on our website, Monday–Friday, 9 AM–5 PM
CET. We aim to respond within 24 hours with personalized support for your
needs.
9. Are there discounts for first-time buyers?
New customers receive a
15% discount on their first purchase upon signing up for our newsletter. Check
our website for seasonal promotions to explore our luxury skincare at special
rates.
10. What payment methods do you accept?
We accept major credit/debit
cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All transactions are
secure, processed in EUR, with clear pricing displayed at checkout.