FAQ

Frequently Asked Questions

What are MAISON AVINE candles made of?

Our candles are crafted using premium soy wax with a cotton wick, designed for a clean, long-lasting burn. Each vessel is made from amber glass, selected for both aesthetic appeal and reusability.

Where are your candles made?

Our candles are made and fulfilled through our trusted production partner, ensuring consistent quality and international shipping capabilities. All candles are hand-poured and inspected before shipping.

How long do the candles burn?

Burn times vary by size:

4 oz: Approx. 20–25 hours
9 oz: Approx. 50–60 hours

We recommend burning in 2–4 hour intervals for optimal performance.

Are the vessels reusable?

Yes! Once your candle is finished, simply clean out the remaining wax and reuse the jar for storage, decor, or as a mini vase.

Do you offer international shipping?

Yes, we ship globally. Shipping times and rates vary by region and are calculated at checkout. We primarily serve customers in Asia, Europe, and North America.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. If you experience any issues, please reach out to our support team.

What is your return policy?

If your candle arrives damaged or defective, we’ll replace it free of charge. For other concerns, please contact us within 30 days of delivery. Because each product is made-to-order, we are unable to accept general returns at this time.

Do your candles make good gifts?

Absolutely. Every order is packaged with care in a minimalist, elegant style — perfect for gifting. You can also add a personalized note at checkout.

Are your candles eco-friendly?

We focus on sustainability with soy wax, reusable containers, and minimal packaging. While our production is handled by Printify’s partners, we prioritize suppliers that share our commitment to responsible practices.